SmallBizGenius Analysis

KIKO Milano reviews reveal a stark contrast between positive in-store experiences and significant issues with online orders and customer service. While some customers praise helpful and friendly staff in physical stores, many report problems with delayed or missing deliveries, faulty products, and unresponsive customer support.

Category Breakdown

Scores based on analysis of 272 recent reviews

Customer Service

3.0/10

Many reviewers report negative experiences with KIKO's customer service, citing unresponsiveness, rudeness, and difficulty resolving issues. Customers have struggled to get assistance with delayed orders, faulty products, and return requests, often being ignored or given unhelpful information.

42 reviews mention this

Shipping & Delivery

2.5/10

A significant number of reviewers complain about issues with shipping and delivery, including delayed orders, missing items, and packages never arriving. Some customers report orders being stuck in "preparation" for weeks, while others received incorrect or damaged products.

35 reviews mention this

Product Quality

6.5/10

Reviews on product quality are mixed, with some customers praising the quality and effectiveness of KIKO's cosmetics, while others report receiving faulty or expired products. Some reviewers specifically mentioned issues with nail polish being lumpy or lipsticks arriving broken and melted.

20 reviews mention this

In-Store Experience

8.5/10

Several reviewers highlight positive experiences in KIKO's physical stores, praising the helpfulness and friendliness of the staff. Customers appreciate the personalized assistance and product recommendations provided by store employees.

15 reviews mention this

Returns & Refunds

3.5/10

Several customers report difficulties with returns and refunds, citing issues with faulty products and being denied returns even with proof of purchase. Some reviewers also complain about high return shipping costs.

12 reviews mention this

Pros & Cons

What Customers Love

Helpful and friendly staff in physical stores Mentioned 15x
"Staff are very helpful and welcoming. Always have time for their customers and show kindness towards everyone. Molly and Mandy were especially helpful and made my experience in store 100 times better."
Wide range of products available Mentioned 5x
"I bought a few products for my daughter, too many to choose from!"
Positive experiences with specific employees Mentioned 5x
"Musken is a great ambassador and asset to your company. She greeted me with a smile. Showed me options on lipstick and skincare. She is patient and listened to my needs and..."
Fast refund processing in some cases Mentioned 3x
"I send them an email and I received an answer with refund in just 3 minutes !!!! I was socked."

Common Complaints

Frequent issues with delayed or missing online orders Mentioned 30x
"I placed an order on 23/5/25 and still haven’t received it."
Unresponsive and unhelpful customer service Mentioned 25x
"The worst customer service ever; choose to completely ignore emails, social media messages."
Difficulties with returns and refunds Mentioned 12x
"Similar to the review below I have tried for a week to return a foundation."
Faulty or damaged products received Mentioned 10x
"I ordered six lipsticks from KIKO’s official website, and when I received them, I was shocked to find that they were broken and melted."
Rude or unprofessional staff behavior Mentioned 5x
"Worst shopping trip ever!! They were slagging us off whilst purchasing our goods"

Common Questions About Kiko

Answers derived from customer review patterns

Is KIKO legit and trustworthy?

KIKO Milano is a real company selling cosmetics, but the reviews suggest significant issues with their online order fulfillment and customer service. Many customers report delayed or missing orders, faulty products, and difficulty getting assistance. While some have positive in-store experiences, the high volume of negative feedback raises concerns about their overall reliability, especially for online purchases. Therefore, while KIKO is a legitimate business, customers should be cautious when ordering online.

Based on 45 reviews

Does KIKO have good customer service?

Based on the reviews, KIKO's customer service is a major point of concern for many customers. A significant number of reviewers report difficulty contacting customer service, receiving slow or no responses, and being unable to resolve issues with orders or products. Some customers describe the customer service representatives as rude or unhelpful. While a few reviewers mention positive experiences with in-store staff, the online customer service appears to be consistently problematic.

Based on 42 reviews

Is KIKO worth it for small business?

For small businesses considering KIKO for bulk purchases or supplies, the reviews suggest caution. The frequent complaints about delayed or missing orders and unresponsive customer service could create significant challenges for businesses relying on timely deliveries and reliable support. While the product quality is sometimes praised, the risk of encountering order issues and difficulty resolving them may outweigh the potential benefits. Small businesses may want to explore alternative suppliers with more consistent and reliable service.

Based on 30 reviews

What is KIKO's return policy like?

The reviews indicate that KIKO's return policy can be difficult to navigate, with some customers reporting challenges returning faulty products or receiving refunds. Some reviewers were told they couldn't return products even when they were faulty. Others mention high return shipping costs. The experiences suggest that KIKO's return policy may not be customer-friendly, particularly for online purchases.

Based on 12 reviews

Ready to Try Kiko?

Save on your first purchase with 5 verified coupon codes.

View Coupons

Looking for Something Different?

Compare Kiko against 123 similar beauty & salon options.

View Alternatives